Shipping policy

Last updated: 25 November 2025

This Shipping Policy applies to purchases made on our websites, including thekiddospacestore.com, thekiddospacestore.co.uk and our other local domains (collectively, “TheKiddoSpace”, “we”, “us”, “our”).

1. Where we ship

We currently ship to most countries in:

• United States & Canada
  
• United Kingdom & Ireland
  
• European Union
  
• Australia
  
• Selected other international destinations
  

Availability of shipping to your address and the applicable shipping options and prices will be shown at checkout. If we cannot ship to your location, you will not be able to complete the order.

2. Order processing times

• Standard products: Most orders are processed within 1 to 2 business days after payment is received.
  
• Customized / personalized products (e.g. name stamps): Because they are made to order, processing usually takes an additional 3–7 business days before dispatch.
  
• Orders will not be processed during weekends or public holidays.

If we are experiencing a high volume of orders or there are external factors (for example, carrier issues, customs delays, or force majeure events), processing may take longer. If we expect a significant delay, we will notify you by email.

3. Estimated delivery times

After your order has been processed and dispatched, typical delivery times are:

• United Kingdom & Ireland: approx. 5–15 business days
  
• European Union: approx. 5–15 business days
  
• United States & Canada: approx. 8–15 business days
  
• Mexico: approx. 5–18 business days
  
• South Africa: approx. 10–30 business days
  
• Japan: approx. 5–15 business days
  
• UAE: approx. 5–18 business days
  
• Singapore: approx. 5–15 business days
  
• Australia: approx. 5–15 business days
  
• LATAM (excl. Mexico): approx. 20–60 business days

“Business days” do not include weekends or public holidays in the country of dispatch or destination.

These timeframes are estimates, not guarantees. Delivery can take longer due to factors outside our control (e.g. customs inspections, local postal delays, strikes, extreme weather). However, if no delivery date is agreed we will deliver within 30 days, unless we’ve clearly agreed a longer period with you, and you may cancel if we fail to deliver within the agreed period.

4. Shipping costs

• Shipping costs (if any) are displayed clearly at checkout before you confirm your order.
  
• In some markets or promotional periods, we may offer free shipping; this will be clearly indicated at the checkout.
  

5. Taxes, VAT and import duties

We aim to be transparent about taxes and duties:

• For customers ordering via our UK, EU, NO websites, prices include VAT where applicable, and this will be shown at checkout.
  
• For customers in the US and other non‑EU countries, local sales tax may be included or added at checkout depending on your state or country’s rules.
  

For some destinations, import duties, customs charges or handling fees may be charged by your local customs authority or postal operator when your parcel arrives in your country. These charges are not controlled by TheKiddoSpace, are not always included in our prices, and are your responsibility where they apply.

LATAM (Latin America) customers

For customers in Latin American countries (for example Brazil, Mexico, Chile, Peru and others):

• You will generally act as the “importer of record” for your order.
  
• Your local customs authority and/or the carrier may charge import duties, VAT and customs clearance/handling fees before your parcel can be released.
  
• You will usually be contacted by the carrier or customs with instructions on how and where to pay these charges.
  
• Your order will not be cleared and delivered until these amounts are paid in full.
  
• These customs‑related charges are borne by you and are not collected by or paid to TheKiddoSpace.
  

If you choose not to pay the customs charges, the parcel may be returned to us or destroyed by customs or the carrier. In those cases, any refund or reshipment will be handled in line with our “Incorrect / incomplete addresses & non‑deliverable shipments” and “Refused or unclaimed parcels” sections, and your statutory rights.

6. Order confirmation & tracking

Once your order is placed, you will receive:

1. Order confirmation email – summarising your purchase.
   
2. Shipping confirmation email – when your order leaves our warehouse, including your tracking number (if tracking is available for your shipping option).

• It may take up to 7 business days for tracking information to update after dispatch.
  
• You can track your order using the link in your shipping email or via the “Track Your Order” page on our website.

7. Incorrect / incomplete addresses & non-deliverable shipments

Please check your shipping address carefully at checkout.

• You can correct address details for up to 6 hours after placing your order by contacting us at info@thekiddospace.com with your order number and the correct address.
  
• After this time, we cannot guarantee that changes can be made before dispatch.
  

If a parcel cannot be delivered because of:

• an incorrect, incomplete or outdated address provided by you,
  
• refusal to pay customs duties or taxes where applicable, or
  
• failure to collect the parcel from a pick‑up point or customs office within the carrier’s deadline,
  

then the parcel may be returned to us or destroyed by the carrier:

• If the parcel is returned in saleable condition, we may offer a reshipment (shipping fees at your cost).
  
• If the parcel is not returned, or is returned in an unsellable condition, we are not obliged to resend the order or issue a refund.
  

8. Delivery, risk of loss & damage

We follow the rules in UK and EU consumer law and similar principles in other markets regarding who is responsible for goods in transit:

• When we arrange the delivery, the goods remain our responsibility until they come into your physical possession or the possession of a person you have nominated to receive them (for example, a neighbour you authorised).
  

If your order arrives damaged or with visible defects caused during transport:

• Please contact us as soon as possible (ideally within 7 days of delivery) with photos of the damage and your order number.
  
• We will arrange a replacement or refund in line with our Returns & Refund Policy and your statutory rights.
  

9. Lost, delayed or missing parcels

We know your order is important, especially when it’s for your kids’ school or activities, so we take delivery issues seriously.

9.1 Parcels delayed in transit

If your tracking shows no updates for an extended period, or your parcel has not arrived by the end of the estimated delivery window, please contact us at info@thekiddospace.com so that we can investigate with the carrier.

9.2 Parcels shown as “delivered” but not received

If tracking shows your parcel as delivered, but you have not received it:

• Please check with other members of your household and neighbours, and look for any attempted‑delivery notices.
  
• If you still cannot locate the parcel, contact us as soon as possible.
  

We will liaise with the carrier to investigate. Where the investigation shows that you (or a person you nominated) did not receive the parcel, we will replace your order or issue a refund.

9.3 Parcels lost in transit

Where a parcel is confirmed by the carrier as lost in transit before delivery to you, we will either:

• resend your order at no additional cost, or
  
• provide a full refund,
  

depending on your preference and product availability. 

10. Refused or unclaimed parcels

If you refuse delivery without telling us that you are exercising a legal right to cancel, or if a parcel is not collected from a pick‑up point and is returned to us, we will treat this as a refused / unclaimed parcel.

• We may deduct our original shipping costs and any return fees charged by the carrier from any refund, except where refusal was due to our error (e.g. wrong item, damaged in transit).
  
• If you wish to rearrange delivery after a failed attempt caused by your unavailability or non‑collection, you will be responsible for paying any additional shipping.
  

11. Changing or cancelling your order

• You may request changes (including address changes) or cancellation within 6 hours of placing your order by contacting info@thekiddospace.com. We will do our best to accommodate your request if the order has not yet entered production or been dispatched.
  
• Once an order has been processed or shipped, changes may no longer be possible.
  

12. How to contact us about shipping

If you have any questions or issues with your delivery, please contact our customer support team:

• Email: info@thekiddospace.com
  
• Contact form: via the “Contact us” page on your local TheKiddoSpace website
  
• Customer service hours: Monday to Friday, 8:00–17:00 PHT.
  

We aim to respond to all queries within 24 business hours.